Returns & Exchanges
At Kirby Systems, we want you to be completely satisfied with your home equipment and hardware. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for items in original condition.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, including all manuals, hardware components, and a copy of your packing slip.
Ship to Kirby Systems
Affix the provided prepaid shipping label or use your preferred carrier to send the package to our centralized distribution center for inspection.
Receive Your Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing