Frequently Asked Questions
Everything you need to know about upgrading your home with Kirby Systems.
What is the typical shipping timeframe for furniture and large appliances?
Most in-stock items are processed within 2-3 business days. Large freight items typically arrive within 7-14 business days depending on your location and selected delivery service.
Do you offer professional installation for smart home systems?
Yes, Kirby Systems partners with certified technicians nationwide to offer white-glove installation services for all integrated home automation and security packages.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and installed hardware are subject to a restocking fee.
Are your products covered by a manufacturer warranty?
All products sold through Kirby Systems come with a minimum one-year manufacturer warranty. Specific high-end appliances may include extended coverage of up to five years.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Do you provide bulk discounts for interior designers or contractors?
Yes, we offer a dedicated Trade Program that provides exclusive pricing and volume discounts for industry professionals. Please contact our support team to apply.